What Happens When I Cancel My Squarespace Account?

When you cancel your subscription, all your content and webpages will be deleted after 30 days. If you go offline, your site will be gone forever and your content will be lost.

What happens to my domain if I cancel Squarespace?

While your Squarespace domains will continue to auto-renew on their renewal date, you can cancel your subscription at any time by visiting squarespace.com/myaccount and following the instructions. You must cancel your subscription 30 days prior to the next renewal date.

Do you get a refund if you cancel Squarespace?

You can get your money back within the first 14 days, if you cancel your subscription. If you have chosen to renew your plan, you will have to wait until the end of your billing cycle to get the refund.

If I pay for a new year of hosting, what happens when my credit card expires?

If you are paying by credit card, make sure your card is valid for the term of your plan. We will attempt to contact you for renewal within 48 hours from the next scheduled payment date. Once we send the renewal notices to you, we will suspend your account until the renewal is processed.

If I pay for a new year of hosting, will I get auto-renewal?

No – if you would like to continue with another year the payment will be charged to your credit card in advance. If you do not want to renew your subscription you must cancel your subscription at least 14 days before your subscription expires.

If I pay for a new year of hosting, can I cancel without paying the full price?

If you no longer wish to host your website, you must cancel your account before the next charge date. You will not be allowed to downgrade or cancel your hosting after the next charge date. If you wish to cancel your account, you must cancel at least one day before the next charge date. If you do not cancel at least one day before the next charge date, your billing will be continued as normal until the end of your current plan.

If I don’t want to upgrade my plan, can I get a refund for the rest of the year?

You can also downgrade to the $5 monthly plan and cancel your account if you do not wish to upgrade to the annual plan. If you would like to downgrade from the annual plan, please contact us at least one business day before your next billing date in order to adjust your billing and deactivate your account.

If my account is canceled, will it ever be reactivated?

Accounts can’t be reactivated automatically – if you need access to your account, you will have to request access. If you want to cancel, you won’t be able to reactivate your account automatically.

Can I export my Squarespace data and cancel at the same time?

So you can export a site’s data before cancelling to a different Squarespace account or a different location at the same time you export a site’s data, then cancel the export?
[Answer]: Yes.

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