It is easy to cancel your membership. First you should go to your Grove’s account settings and select “VIP Membership” and choose to terminate membership. Then send them an email asking them to cancel your subscription.
Can I cancel/deactivate my account without returning anything or getting refunded?
Sadly, it’s no. Unfortunately we will have a $20 return fee for products that need to be returned or refunded. This is necessary for us to keep Grove Collaborative afloat and deliver the same customer service you’re familiar with. Grove Collaborative makes it easy! Our Return Label Service will provide a prepaid return label in your email right after you request a return or refund from our Customer Care team. Just print the label off and put it on your package. It’s that simple!
What is the process for cancelling and deactivating a Grove Collaborative Account?
To cancel your Grove Collaborative account (Grove Collaborative is the name of the collaboration platform), you can go to the Account Settings page.Go to the Account Settings page and click the “Cancel my Account” link.The Cancel My Account button will take you to a confirmation screen where there is an option to cancel. Click “Yes I want to cancel.” If you do not see this option, please contact us for assistance at (800) 999-8886 or press 8 for customer service after hours. Before you finalize the cancellation process, we recommend that you export your online profile information using our Profile Transfer Wizard tool found under “Tools & Data Transfer” in Account Settings, which will include skills training prep lists, recommended suppliers, etc.
What are my payment options?
If you would like to cancel your Grove Collaborative account, you can do this in two different ways. First you can click on the Account Settings link in your Personal Office and then scroll down to find the Cancel My Account link which will take you to a confirmation screen where there is an option to cancel. Simply click “Yes! I want to cancel.” If you do not see this option, please contact us for assistance at (800) 999-8886 or press 8 for customer service after hours. Second you can contact our Member Care team at (800) 999-8886 option 6 or press 6 for customer service after hours.
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